Fast Food Customer Service Poll

Fast Food Customer Service Poll

When it comes to customer service in the fast-food industry, McDonald’s is dead last. However, in a poll conducted by 24/7 Wall St., some fast-food restaurants fared better than full-service restaurants for the first time ever on this year’s American Customer Service Satisfaction Index, which surveyed customers for their thoughts on such metrics as employee courtesy, speed, order accuracy, and even website quality. Here, the top five best and worst fast-food chains, according to hungry Americans:


  1. Chick-fil-A
  2. Panera Bread
  3. Papa John’s
  4. Subway
  5. Arby’s


  1. McDonald’s
  2. Jack in the Box
  3. Pizza Hut
  4. Taco Bell
  5. Wendy’s

(24/7 Wall Street)